THINGS TO TRY BEFORE CALLING IT SUPPORT
The number one thing to try is to power your computer and other devices off and back on again, this frequently resolves a multitude of issues!
- Turn your computer off and back on again
- If it is wireless, check it is connected to a wireless network and that it is the correct wireless network
- Ensure your modem/router (including any wireless access points or network switches if you have any) are powered on and any lights are lit up
- Power your modem/router (including any wireless access points or network switches if you have any) off and on again
- If no success, leave your modem/router powered off for at least 15 minutes before powering back on and testing the Internet again
- If the computer is wireless, if possible, connect your computer to the modem/router using a network cable (usually any of the 3 or 4 ports (holes) at the back of the modem/router that are the same color (often yellow). If it works, then you have isolated the issue to wireless.
- see if you Broadband supplier (ISP) has a status page or call them to see if there is a known outage
- It is often worth waiting a few hours as some faults will be resolved automatically
- See if your computer opens Internet pages at a friends house, if not then it might be your computer and not the Broadband supply or other equipment!
- Check if you have working Internet, if you cannot open a website, chances are your email won’t work either
- Turn you computer off and back on again
- see ‘Broadband Issues’ above
COMPUTER NOT BOOTING
- check the computer has power, leads are connected and power switches are ‘on’
- hold the ‘power’ switch for at least 15 seconds continuously. This will force the computer to power off if it is ‘frozen’ or stuck in ‘sleep mode’. Now press the ‘power’ switch once briefly as per normal and see if it boots normally.
- Unplug all connected devices and leads except for keyboard, mouse and power. Try again. A USB drive/stick can cause a computer not to boot. If it boots, plug the devices and cables back in.
- There are various ‘repair’ options you might find, be especially careful as some will wipe all your files and programs in the process of a repair!
- Check the printer is not out of ink or paper and that trays are properly inserted and any doors are properly closed
- If it is a wireless connection, check the printer and your computer are both connected to a wireless network and that it is the correct wireless network
SLOW RUNNING COMPUTER
- First determine if it is slow Internet or a slow computer, the causes and fixes may be different!
- Ideally you regularly back up your important files, treat a slow running computer as a warning to do an immediate backup in case the worst happens!
- Power the computer off and on, this will resolve some issues or complete the install of pending updates
- Not restarting your computer at least once a day will see it gradually run slower and slower until you do a full restart (not just ‘sleep’ or ‘hibernate’)
- An anti virus scan could be running, perhaps pause this while you complete your work and let it run later, it should be back to full speed once the scan is complete
- A update could be in progress, some Windows update can take a while. If you can, leave the computer powered on and connected to the Internet for a few hours so that it has time to download & install the updates. If you only ever power your computer on for 10 minutes to check emails then power it off, Windows updates will never get the chance to install. Once in a while, leave it on for a few hours!
- If you have moved a large number of photo’s or files which sync to a Cloud service like OneDrive or Dropbox, performance may be hampered until all the files have uploaded. Likewise running a backup may severely hamper performance until completed!
- More sinister reasons could be a failing hard drive (time to call your IT support!) or a virus or malware infection (open your security software and run a ‘full scan’).